Shipping & Delivery Policy

Shipping & Delivery Policy

Processing Your Order

1. It takes 3-5 working days to process your orders. We aim to deliver the product to you at the place of delivery requested by you in your order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation via email notification).
2. Operation hours: Monday – Friday (9.00am – 6.00pm)
3. We provide delivery across Malaysia.
4. We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
5. All of the parcels are delivered by our courier partner(s) i.e. Skynet or Citylink
6. Self-collection from our warehouse is strictly not allowed.
7. Our courier partner will return your parcel(s) if the delivery details provided by you are invalid/insufficient or if the courier has attempted delivery twice to you but failed for whatsoever reasons. In the event your parcel(s) is returned to us, customer shall bear all the cost incurred during the delivery process (delivery cost & etc).
8. If you have not received your order within 3 to 7 working days after you received your tracking number, please contact us at estore@megakulim.com.my

Delivery Fee

1. The delivery fees are as follows:-

i. West Malaysia:

· RM6 for first 5KG, additional RM2 for the subsequent KG. (Include volumetric weight)

ii. East Malaysia (Sabah/Sarawak):

· RM10 for 1KG, additional RM3 for the subsequent KG (Include volumetric weight)

FREE delivery for order more than RM 300

*Free delivery is limited to West Malaysia addresses only unless is stated for different special promotion.

2. The delivery fees and courier partner(s) are subject to change from time to time without notice to you.

*Parcel delivery location is subject to the locations delivered by our courier partner(s)