Privacy Policy

Privacy Policy


Your privacy is important to Mega Kulim Pharmacy Sdn Bhd so we have developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your personal data. Please read this policy to understand how we use the personal data we may collect from you. By providing your Personal information to us, you are consenting to this Privacy Policy and the collection, use, disclose, transfer, storage and processing of your personal data as described in this Privacy Policy.


Types of personal data we collect

· Name, Identity card number and Date of Birth

· Telephone Number and Email Address

· Full address and Postal code

· Purchase details and history

Use of personal data

Mega Kulim Pharmacy Sdn Bhd uses the collected personal data for the following purposes

· To process your membership application.

· To process the membership activation,validation,and verification purpose.

· To operate your account.

· To provide birthday gift voucher during the birthday month based on the customer date of birth.

· To maintain and improve our services

· To send promotional materials and advertisement for marketing purposes

· To maintain and improve our services

· To send promotional materials and advertisement for marketing purposes

· To send important notices, such as communications about purchases and changes to our terms, conditions and policies.

· To assist us in identifying goods and services that are likely to be of interest to you

· To carry out data analysis to help us better understand individual characteristics and buying behavior.

· To facilitate investigation (if required by legal agency).

· Administrative purposes

· Anti-fraud purposes

Disclosure of personal data

Mega Kulim Pharmacy Sdn Bhd takes the security of your personal data very seriously. Your personal data will be kept confidential and safe but you hereby consent and authorize us to disclose your personal data to the following categories of parties:

· Service providers

· Law enforcement agencies

· Government agencies

Mega Kulim Pharmacy Sdn Bhd may disclose your personal data in good faith that such action is necessary:

· To protect and defend the rights of property of Mega Kulim Pharmacy Sdn Bhd estore

· To prevent or detect possible wrong-doing in connection with our services

· To protect the safety of users of our services or the public

· To comply with legal obligation

· User has agreed to share with the third party

· User has make known to public of their personal information voluntarily and willingly in order to enjoy products of services.

Delete Account

If member would like to terminate membership account Mega Kulim Pharmacy Sdn Bhd , you may contact us at our email at feedback@megakulim.com.my or Whatsapp our Customer Care Hotline at +6012-4595168 to request account termination.

Updates to our Privacy Policy

Mega Kulim Pharmacy Sdn Bhd may update its Privacy Policy from time to time. When we amend the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy

Return, Refund & Exchange Policy

  1. This Exchange and Return Policy is only be applicable for in store purchase.

  2. Exchange and returns are accepted within 7 days of purchase with proof of purchase (receipt/ invoice).

  3. Exchange and return of products can be arranged for the following reasons:
  • Damaged or defective
  • Missing part or item

  1. Returned products:
  • Products for exchange shall be returned in its new, unused, sealed, original condition, quantity and packaging
  • For rehab products, wheelchairs, electronic products and medical devices shall return in the original packing with cables, accessories, documentation including manuals and warranty card.
  • For wearable rehab products (eg. compression stockings), must be in new and have no visible signs of wear or use

  1. Products that are NOT eligible for exchange and return:
  • Medication
  • Used OTC item: medicated oil, cough syrup, plaster etc
  • Cold chain, refrigerated and temperature sensitive items: insulin, eye drops, probiotics
  • Edible item: organic raisin, nuts
  • Stock clearance item
  • Discounted item
  • Promotional item
  • Used medical device especially direct contact with human body fluid (saliva / blood)
  • Personal care products (such as face mask, grooming products, COVID test kits etc.)
  • Does not fit or has visible sign of wear or use (wearable items such as face mask, face shield, gloves, rehab support, disposable panties, diapers, etc.)
  • Item misused by customer
  • Change of mind
  • Free gift

  1. To provide exchange or repair where:
  • The product is faulty or is not of acceptable quality, or significantly different to those shown or described to customer, or The product is not fit for its intended purpose.
  • The product is unsafe and customer can present receipt, or other adequate proof of purchase.
  • Outlet may elect to return the product to the manufacturer to determine the nature of the problem and reserves the right not to offer an exchange or repair where the item faulty is a result of misuse or neglect.

  1. Return(s) & exchange(s) allowed with same or different product that with equal value or lower value. Exchange product that value less than the return value, there will be no refund for the difference of price or wrong purchase.

  2. In the event of a exchange or return, all member points received for the purchase of the return goods will be removed from the Member account.

  3. Discount coupon will not be refunded in the case of exchange and return.

  4. Exchanged goods is deemed final. Exchange on an exchanged goods is not allowed.

Please return the affected products to the following address :-

Mega Kulim Pharmacy Sdn Bhd

78,79&80 Lorong Semarak 3 , Taman Semarak 09000 Kulim Kedah.

Shipping & Delivery Policy

Processing Your Order

1.    It takes 3-5 working days to process your orders. We aim to deliver the product to you at the place of delivery requested by you in your order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation via email notification).

2.    Operation hours: Monday – Friday (9.00am – 6.00pm)

3.    We provide delivery across Malaysia.

4.    We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

5.    All of the parcels are delivered by our courier partner(s) i.e. Skynet or Citylink

6.    Self-collection from our warehouse is strictly not allowed.

7.    Our courier partner will return your parcel(s) if the delivery details provided by you are invalid/insufficient or if the courier has attempted delivery twice to you but failed for whatsoever reasons. In the event your parcel(s) is returned to us, customer shall bear all the cost incurred during the delivery process (delivery cost & etc).

8.    If you have not received your order within 3 to 7 working days after you received your tracking number, please contact us at estore@megakulim.com.my

Delivery Fee

1.    The delivery fees are as follows:-

i. West Malaysia:

· RM6 for first 5KG, additional RM2 for the subsequent KG. (Include volumetric weight)

ii. East Malaysia (Sabah/Sarawak):

· RM10 for 1KG, additional RM3 for the subsequent KG (Include volumetric weight)

FREE delivery for order more than RM 300

*Free delivery is limited to West Malaysia addresses only unless is stated for different special promotion.

2.    The delivery fees and courier partner(s) are subject to change from time to time without notice to you.

*Parcel delivery location is subject to the locations delivered by our courier partner(s)